QQ Catalyst

I found my article on QQ (I remember i recently asked about this):

-Nationwide Uses This-

2019 UPDATE WORKS: We present caller_number_raw with 5551231234 which used to work.

CONFIRMED WORKING 5-6-19 - (Max Soliman SID 26704)

Contact pop-up and click to dial work.

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This CRM is used for Insurance businesses primarily. It is ASP based, but does SEEM to permit searching using URL strings such as:

HOWEVER THIS DOES NOT CURRENTLY WORK

The key is to NOT have a 1 before the area code, and no dashes in the phone number as those seem to prevent the customer record from being pulled up. This will have to be done either by the carrier sending inbound calls with 10 digits, or stripping the preceeding 1 via call menu steps.

The CRM wants 5551231234 or (555)-123-1234or (555) 123-1234.

We can provide these formats: 555-123-1234or 1-555-123-1234 or 15551231234

Provide 5551231234 (caller_number_raw) or 555-123-1234 (with caller_number)

***Reference Historical Info***

This bug appears to have been fixed via another ticket:

https://fonality.atlassian.net/browse/HUD-1230

Currently does not work due to minor issue with Web Launcher.

April 2017 have request with engineering to fix hopefully: 

https://fonality.atlassian.net/browse/HUDB-202 <--unresolved but see HUD-1230