IVR Extensions (6.0)

Owned by Kelli Higdon
Last updated: Dec 31, 2024
1 min read

This extension presents a menu to the caller, or performs an action (also known as ‘Auto-Attendant’ in some PBX systems). You must have an IVR to create an IVR extension. For information about setting up IVRs, see IVR Editor. The default extension 800 is set with the IVR menu Example IVR. You can customize that IVR, or create your own.

  • Extension. Enter a unique number for this extension. For information about the extension-number length, see Extension Settings.

  • Route to IVR Menu. Select the IVR menu that you want to use when this extension is called.

  • IVR Menu Entry Point. Select an Action from the dropdown menu, which lists the entry points in the IVR menu. (You don’t have to start at the beginning of the menu.)

 

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