Directory Extensions (6.0)
- Kelli Higdon
A Directory extension presents the caller with a directory of all user-type extensions (extensions with a first and last name). The caller is prompted to type in the first three letters of the party’s first or last name and is presented with a list of matching extensions. The Directory extension 411 includes the Default Extension Group (which includes all phone-type extensions).
Directory Settings. The Directory settings determine how callers can interact with the Directory.
Extension. Enter a unique number for this extension. For information about the extension-number length, see Extension Settings.
Press 0 to exit directory and forward to extension. The extension the caller is forwarded when he or she presses 0 from the Directory. If this is blank and the caller presses 0, Switchvox leaves the caller within the Directory.
Search directory by member's. Select from First Name or Last Name.
​Directory Members​. Choose the type of members that you want to add, and then add items to the collection. Options are Extension Groups or Extensions.
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