Feature Extensions (6.0)

Meet-me Conference Center Extension

This extension provides an access point to each user’s conference room. Callers to this extension are prompted for a PIN corresponding to a specific user’s conference room.

Extension. This is the unique number for the extension. For information about the extension-number length, see “Settings.”
Number of Invalid Attempts. This is the number of attempts to allow before transferring the caller to the specified extension.
After invalid attempts route to extension. This is the extension number to transfer calls to if the caller has entered too many invalid conference room numbers.

Agent Log In Extension

Agent Log In Settings

An Agent Log In extension is used to log an extension into call queues, and/or to log a virtual extension into a phone. This extension can also be used to toggle logging in and logging out, so that you do not have to have a separate Agent Log out extension.

Extension. This is the unique number for this extension. For information about the extension-number length, see “Settings."
Require password to login. YES indicates when people call this extension, they are logged in without having to enter a password.
Login/Logout toggle. YES indicates members can call this extension to be logged in or out. If already logged in, callers are logged out. If logged out, they are logged in. Using this option, you do not need a separate Agent Log Out extension.
Always prompt agents to enter their login extension. YES indicates members must enter their extension to log in. This is useful if you have people who share work areas and phones, or if you have virtual extensions that are used by different people.
Affect virtual extension login/logout status. YES indicates this log-in action (or log out, if toggling) to affect virtual extensions. For example, if a virtual extension is logged into a phone and into a queue, should the action of logging out apply to the virtual extension, or just the queue?

Queues to Affect

Affect All Queues. YES indicates all of the queues in the system are affected. Otherwise, only the indicated specific queues into the collection are affected.

If you don’t want to affect call queues with this Agent Log In, do not select any queues.

Agent Log Out Extensions

An Agent Log Out extension is used to log an extension out of call queues, and/or to log a virtual extension out of a phone.

Agent Log Out Settings

Extension. Enter a unique number for this extension. For information about the extension-number length, see “Settings."
Require password to log out. NO or YES.
Affect virtual extension login/logout status. NO or YES.

Queues to Affect

Affect All Queues. YES indicates that all of the queues in the system are affected.

Otherwise, enter specific queues into the collection. If you don’t want to affect call queues with this Agent Log In, do not select any queues.

Intercom/Paging Extensions - An Intercom / Paging extension can make an announcement on a group of speaker phones. Phones in the group do not ring, they answer immediately in speaker-phone mode (the caller can begin talking and be heard over the phone’s speaker).

NOTE: You must have compatible and correctly configured handsets to use this option.

Intercom /Paging Settings

Extension. Enter a unique number for this extension. For information about the extension-number length, see “Settings."
Alert-Info header. The value that is sent to the phone in the alert info header. This setting is required for Polycom phones to auto-answer intercom calls. Use a value of Intercom or SVAutoPickup. If you use Intercom, a ringtone will play before the phone auto-answers the call. With both values, the phone auto-answers and you hear a tone announcing the call.
Timeout. Select the length of time from the dropdown that the system will attempt to connect an intercom call. After this duration, intercom calls that have not been answered will be hung up.
Intercom / Paging. Select from the dropdown whether this extension makes intercom calls (2 Way Intercom) or paging calls (1-way paging).

Choose Sound to Play

Play beep/sound first. Whether or not a beep/sound plays to indicate that the call is beginning. If you choose YES, then you can also choose a sound to play.
Folder. Select from the dropdown the Folder (within Sound Manager) that contains the sound that you want to play.
Sound to Play. Select from the dropdown the sound you want to play before you start talking.
Description. This field automatically displays the script of the sound you selected.

Authorized Extensions and Recipients

Use this section to set up which extensions can use this Intercom/Paging extension, and which extensions are called when this Intercom/Paging extension is dialed.

Authorized Extensions. Extensions or Extension Groups that can dial this extension.
Recipients. Extensions or Extension Groups that are intercom'd or paged when this extension is dialed.

Directory Extensions

A Directory extension presents the caller with a directory of all user-type extensions (extensions with a first and last name). The caller is prompted to type in the first three letters of the party’s first or last name and is presented with a list of matching extensions.

NOTE: The Directory extension 411 includes the Default Extension Group (which includes all phone-type extensions).

Directory Settings

The Directory settings determine how callers can interact with the Directory.

Extension. Enter a unique number for this extension. For information about the extension-number length, see “Settings."
Press “0” to exit directory and forward to Extension. The extension the caller is forwarded when he or she presses 0 from the Directory. If this is blank and the caller presses 0, Switchvox leaves the caller within the Directory.
Search the Directory by members. Select from First Name or Last Name.

Directory Members

Choose the type of members that you want to add, then add items to the collection.

Call Parking Extensions

A Call Parking extension parks a call so it can be retrieved from another phone. Users transfer the call to the main Call Parking extension, but the call is parked in one of the extensions in the range specified.

Call Parking Settings

Extension. 700 is preconfigured for a Call Parking extension.
Parking Lot Start and End. The range of extension numbers to be used for parked calls. This is preconfigured to reserve all extensions between 701 and 799. For information about the extension-number length, see “Settings."
Seconds before returning parked calls. The number of seconds that a call should remain parked before returning the call to the extension that parked the call. The default is 90 seconds.

Voicemail Access Extension

A Voicemail extension goes directly to the voicemail system where extension owners can check their voicemail. This is not an extension to leave a voicemail message, it is strictly for retrieving voicemail. Voicemail extension 899 is preconfigured for you.

Voicemail Access Settings

Extension. Voicemail Access extension is preconfigured at 899. If you want to use a different extension than 899, first delete the 899 extension, then create a new Voicemail Access extension. For information about the extension-number length, see “Settings."
Required password always even when calling from own extension. YES is the default and indicates a password is always required even from your own extension. If you do not want to require a password as long as the caller is calling from their own extension, select NO.

Group Pickup Extensions

A Group Pickup extension can pick up a call ringing on another extension. For example, assume that the Group Pickup extension is 110, the authorized extension is 111, and the group includes extension 112 and 113, in that order. If extension 112 is ringing, dialing 110 from extension 111 picks up the call ringing on 112. If extensions 112 and 113 are ringing, extension 112 is picked up (calls are picked up in the same order as the extensions are listed).

Group Pickup Settings

Extension. Enter a unique number for this extension. For information about the extension-number length, see “Settings."

Authorized Extensions

Please choose a type. Select either Extension Groups or Extensions to add, and then put groups or extensions into the collection. A search function is displayed to assist in finding the desired group or extension. A back arrow redisplays the selection buttons.

Extensions to Pickup

Please choose a type. Select either Extension Groups or Extensions to add, and then put groups or extensions into the collection. A search function is displayed to assist in finding the desired group or extension.A back arrow redisplays the selection buttons.

Dial Tone Extensions

A Dial Tone extension plays a dial tone when it is called.

Dial Tone Settings

Extension. Enter a unique number for this extension. For information about the extension-number length, see “Settings.".

Affected Version(s)

6.0