How to download D and P-Series Phone PTSR?

The PTSR (Phone Tech Support Report) is a binary file stored on Sangoma phones that can provide vital information regarding the configuration of the phone, logs and current status.

NOTE:  A PTSR should be done immediately after the issue happens.  Within a 1-10 minute period maximum, otherwise it will not be helpful.

You can retrieve a PTSR from your D or P phone using a browser and the following URL: http://<ip_address_of_phone>/cgi-bin/ptsr

For example: http://10.1.100.59/cgi-bin/ptsr

Any up-to-date browser using this URL should offer a download of the phone's PTSR file.
Once downloaded, the file can be sent to Sangoma Technical support by replying to an email generated from a case, or by attaching it to the support case directly from the http://Support.Digium.com support portal.