Switchvox - How does switchvox calculate Estimated Hold Time in Queue Position Announcements?
By Kelli Higdon
The estimated hold time is derived from how many other calls are in the queue and the average time it took to answer previous calls.
, multiple selections available,
Related content
Switchvox - When do queue announcements play?
Switchvox - When do queue announcements play?
More like this
Switchvox - How do I use Switchvox Call Queues?
Switchvox - How do I use Switchvox Call Queues?
More like this
Switchvox - How do I see my Call Queues in Switchboard (v.6.0)?
Switchvox - How do I see my Call Queues in Switchboard (v.6.0)?
More like this
Switchvox - How to setup a basic call queue
Switchvox - How to setup a basic call queue
More like this
CX Queue Summary Report
CX Queue Summary Report
More like this
Sangoma CX Technical Note - How is Productive and Unproductive Pauses Calculated
Sangoma CX Technical Note - How is Productive and Unproductive Pauses Calculated
More like this