Updating to Switchvox 6.3.1

This article describes the issues resolved in Switchvox version 6.3.1 (81673). See also: Known Issues.

This version requires version 6.1.2 (84996)

• Extension Permission Can pickup ringing calls now works without Can Record or Can Monitor permission enabled.

• Large numbers of simultaneous calls to extensions in a Contacts & Tags widget are now handled more efficiently in a Switchboard.

• Switchboard Contacts & Tags widget sorts correctly by last name when multiple contacts did not have a last name.

• Paused queue members are now correctly included in the count of logged-in members on the Switchboard queue widgets when the user has only Overview permission. (Paused members have always been included in the count of busy members.)

• An agent login extension now works when called from extensions other than that agent's extension, which allows login from an IVR.

• Scheduled reports now correctly use the option Run on a Daily Interval.

• Call Logs now correctly show the queue members in the call, where a call was assisted-transferred into a ring-all queue.

• Call Reports output is no longer sorted differently for XLS and XML.

• Queue Reports on average wait times for completed calls now correctly match the data in queue logs, which usually showed longer wait times.

• Queue members will continue getting calls now after transferring a queue call back into the queue using assisted transfer.

• Ring all queues where multiple members answer simultaneously now correctly serve the call to the answering member.

• Extremely large files are managed more efficiently (voicemail archives, backups, etc.).

• Restoring multiple-gigabyte Backup files is now more consistently successful.

• The IVR Action Get Extension Type no longer reports the type incorrectly where the extension number has existed as multiple types.

• The IVR Action Send Call Values to URL is no longer replacing "&" with "&" in the URL.

• Current Calls page no longer shows XML errors when extraneous data is in caller ID.

• A 200 OK response is now sent for an INFO request with no message body if the INFO request was successfully received for an existing call.

• When a secondary line is assigned with external host and port other than 5060, the port number is now correctly used on the phone. 

• Regular calls are no longer detected as faxes where the sound volume of a call is very low.

• Peered Switchvoxes SIP Status no longer shows as Unknown where a hostname is too long.

• Certain assisted-transfer behavior in 6.3 lead to an issue of Switchvox being unable to process outgoing or internal extension to extension calls, which now no longer occurs.

Affected Version(s)

6.3;6.2;6.1