IMG 1010 - Channel Groups
- Kelli Higdon
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Description:
From here you create a new channel group by right-clicking on Channel Groups and selecting New Channel Group.
Accessing this Pane:
Dialogic IMG EMS -> New Routing Configuration -> New Channel Groups
Related Topics:
IMG 1010 - Creating a Channel GroupÂ
ClientView Pane:
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Object Table Tab:
The Object Table tab in the Status Pane displays all the Channel Groups configured under the Channel Groups object and call statistics for each channel group. See screen capture below.
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Field Descriptions in Object Table:
Field Name | Field Description |
ID | The ID number of the Channel group the stats are being displayed for. |
Name | The Name given to the channel Group that the stats are being displayed |
Signaling Type | What type of signaling this channel group is using. (SIP, H.323, SS7, ISDN, CAS) |
Incoming Calls | Total number of incoming calls coming into a specific channel group over a period of time set in the 'Stats Frequency' field |
Incoming Answered Calls | Total number of incoming calls answered on a specific channel group over period of time set in the 'Stats Frequency' field |
Outgoing Calls | Total number of calls going out of a specific channel group over a period of time set in the 'Stats Frequency' field |
Outgoing Answered Calls | Total number of outgoing calls answered on a specific channel group over a period of time set in the 'Stats Frequency' field |
Average Hold Time for Answered Calls | The average length of time between the moment a caller gets connected till the time the call is released |
Stats Frequency - (Default: 5 min.) | The interval of time in minutes which all the stats above are taken. This interval can be changed by changing the STATS_FREQUENCY line in the Defaults file located at /opt/dialogic/GateControlEMS or opt/cantata/GateControlEMS if running software version 10.5.0 or earlier. |
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Buttons:
MRTG Scripts:
To update MRTG after adding a Channel Group, press the MRTG Scripts button. See IMG 1010 - Overview of MRTG
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