How to download a PSTR

Owned by Kelli Higdon
Last updated: Feb 28, 2024
1 min read

When a P-Series phone encounters a problem or issue that requires the help of our Engineering group, we will likely need to pull the PTSR from the phone. The PTSR (Phone Tech Support Report) is a binary file stored on Sangoma phones that can provide vital information regarding the configuration of the phone, logs and current status. 

 

A PTSR must be done immediately after the issue happens.  Within a 1-10 minute period maximum, otherwise it will probably not be helpful.

You can retrieve a PTSR from your D or P phone using a browser and the following URL: http://<ip_address_of_phone>/cgi-bin/ptsr

 

For example: http://10.1.100.59/cgi-bin/ptsr

 

Any up-to-date browser using this URL should offer a download of the phone's PTSR file. Once downloaded, the file can be sent to Sangoma Technical support by replying to an email generated from a case, or by attaching it to the support case.

 

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