How Do I enable Jitterbuffer?

JitterBuffer should be enabled if you experience call quality problems over your voip provider.

Jitter is the occasional or constant delay between audio packets and JitterBuffer compensates for this delay.

To enable JitterBuffer:

1. Login to the Switchvox Admin Suite

2. Navigate to Setup -> Call Routing -> Voip Providers

3. Click the Modify button for your Voip Provider.

4. Click the Call Settings Tab.

5. Select from the following JitterBuffer options then click Save SIP Provider.

6. Never: It’s best to leave the JitterBuffer disabled if you are not having any audio quality problems.

7. When Needed: Intelligently enable the jitterbuffer with a dynamic window size when the call is terminated on Switchvox. Try this option first if you have audio quality issues.

8. Always: Always enable the jitterbuffer with a dynamic window size. This may be useful if you are using phones or other SIP devices that do not have their own jitterbuffer.

9. When Needed with Fixed Window: Intelligently enable the jitterbuffer with a fixed window size. This may be useful if jitter is sporadic, yet sudden. Or, if you need to mask problems with poorly configured routers that cannot implement QoS.

10. Always with Fixed Window: Always enable the jitterbuffer with a fixed window size. Select this if all else fails. Note that this just masks over the underlying issue. It’s best to fix the jitter problem itself, instead of using this option.

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