Virtual extension vs. Voicemail-only extension

A Voicemail-only extension is a free extension that can be used as a General Office voicemail box, the voicemail box of a department, or for any other voicemail purpose.  The extension does not have a Username or Password configurable meaning these extensions cannot use HUD, the Fonality User Panel, FONcall, or any other  feature that requires a username and password for access.

Voicemail-only extensions are best used as general office voicemail boxes or department voicemail boxes.

A Virtual extension is a non-free extension that does not have an associated user.  The virtual extension is used only for forwarding or routing calls, and does need a username or password.  (The virtual extension does not log into HUD or the control panel)