Forgotten Password

General

Admin Panel vs. User Panel

HUD requires a Web Username and Web Password in order to log in. This is not your Admin Password which starts with "fonality", "admin" or "tbadmin." This is the "Web Username" and "Web Password" associated with your extension in the web interface.

The Admin Panel allows the PBX Admin to modify things like call menus, music-on-hold, and other features.

The User Panel allows users to check their voicemail, call logs, and set call forwarding on their extension.

Both Admin and User Panel's are located at PBXtra .

Default Username

The default username for your extension is in the format SERVERID_EXTENSION. For example, if you were extension 1234 on server 5678 your Web Username would be "1234_5678".

Recover Forgotten Username or Password

If you've forgotten your web username or web password, but have access to the email account tied to your account, then you can have them both emailed to you.

1. Goto the Web Panel login page ( http://cp.fonality.com ) and click on the 'Forgot' link.

2. Enter the email address tied to your extension on the 'Email' field and press the 'Remind Me' button.

3. Check your email to retrieve your web username and web password.

Changing Username and Password

If you are getting a message from HUD stating that you cannot be authenticated or you think you my have the incorrect password do the following to resolve the problem:

1. Contact your company IT Administrator or the person who administers the PBX. Have them complete the rest of the steps.

2. Login to the Admin Panel at PBXtra using the Admin Username / password.

3. Click on Extensions->view extensions

4. Click on the extension number which you need to reset the password for.

5. Modify the password in the Web Password field to the password you would like.

6. Modify the username in the Web Username field to the username you would like.

7. Click Apply All Changes at the bottom of the page and wait for the page to refresh.

8. Provide the end-user with the updated password and have them login to HUD

   *NOTE: This will also alter the password the end user users to log into PBXtra .