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Also, check out the collection of articles we put together for new admins here: # Tips From The Pros #
How Do I- Additonal Additional Fonality Resources
Manually enable Hardware Echo Cancellation (HWEC) - How do I?
How do I create a voicemail-only extension? (CP version 4.x)
Upload a pre-recorded voice prompt or auto-attendant greeting - How do I?
Relax my DTMF/keypress settings or fix touch-tone keypress recognition - How do I?
Configure global settings such as admin password and caller-id - How do I?
Route by Caller ID - How do I route different caller numbers to different menus?
Route by number dialed - multiple IVRs for calls incoming to different numbers - How do I?
How do I download CDR reports to my computer from the PBX for archival purposes?
Edit keypress options on an IVR menu or add new keypresses - How do I?
Set custom Caller-ID information on incoming calls - How do I?
Record a new voice prompt or auto-attendant greeting - How do I?