Why don't calls go to my auto attendant?

When a call does not go to the auto attendant as desired try following these series of steps to make sure that your system is configured correctly.

1. Make sure that the number you are dialing is not assigned to one of the extensions as a direct dial on your system. To do this:

   1. Go to the Users/Extensions > E911 page on your control panel.

   2. Look over the numbers on that page until you see the one you are calling. If you do not see the number on that page, please contact support.

   3. Once you have found the number, make sure it does not have an extension listed next to it, if it does that means that the number is assigned as a direct dial to that extension only and will only ring that phone, not the auto attendant.

2. If the number is listed and not assigned as a direct dial, please contact support.

3. If the number is listed and assigned as a direct dial, you will need to deassign it from the extension before the number will reach your auto attendant. To do this:

   1. Go to the Users/Extensions >  Extension Status page on your control panel.

   2. Find the extension the number was assigned to and click on the extension number on the left hand side.

   3. Scroll down to the Routing and Appearance settings area and click the plus icon to expand it.

   4. Find the Inbound phone number drop down box, and set it to "none" or another number if you prefer (Note: This number will become the new direct dial for that phone). The phone will still operate as normal, but the number you desired to go to your auto attendant should function properly.