Enabling Queue Ignore-if-busy setting

If inbound and outbound calls are as important to your business as inbound Queue calls, then you may consider enabling the Queue Ignore-if-Busy setting on the users extensions in the CP.  

Queue Ignore-if-Busy is a setting that acknowledges that any calls is important to your agents, and queue calls will not simultaneously ring the agents while on another type of call.  This will prevent HUD from showing the agent 'ringing' while they are actually on a call.

To enable this feature, log into the Admin Control Panel and navigate to the Users/Extension page.  Select an extension, and scroll down to the 'Queue Settings' section.

You can hoover over the '?' symbol for more information.

By setting the 'Queue Ignore-if-Busy' setting to Yes, you will prevent queue calls from ringing your agents while they are using their phone for any other type of call.