How to: Submit Fonality Support Tickets

1. In your Admin Panel - click the orange ? mark located in the lower right-hand corner.
   If your server is offline, click the small orange question mark at the bottom of the login page.

2. From the Supportal interface that pops up, try searching for your issue.  We have extensive documentation which will likely expedite a resolution for you.

3. If you cannot find the answer to your problem, click the submit a ticket link on that interface.

4. Fill out the information within the ticket submission interface.

   1. We are particularly interested in detailed information about your issue such as the time of day, phone number or extension involved, as well as any other details (i.e. "it only happens when it rains").  The more specific your ticket, the quicker we will be able to help you fix it.

5. Press the submit button and you're done!

You can also call our support hotline, at 866-366-2548 (866-FONALITY) You will need your Server ID number.  Your Server ID is printed on the sticker on the front of your server, or in the login credentials that were e-mailed to you.  The Server ID is also in the subject line of all e-mails Fonality Support sends you.