How do I change Music on Hold for VoIP Providers?

Many businesses prefer to play custom messages, to give important announcements or offer promotions based on the SIP providers. You can use an SIP provider to manipulate what callers attach to what the SIP provider hears or sends before the call is connected.

In this article, we will:

• Create a new sound group and upload music

• Associate your custom music with the SIP Provider Call Settings.

• Apply Music On Hold (MOH) changes

A. Create and populate a new MOH group:

1. Select Tools > Music On Hold > Groups tab > Create Group button

2. Fill in new group information details, then press Save Group

3. Select the Songs tab > Upload Songs button and upload your songs, to your new group

   • Songs must be .mp3 or .ogg file format

B. Link VoIP Provider to your custom music:

1. Select Setup → VoIP Providers → [your SIP Provider] → Modify (pencil icon) > Call Settings tab

2. Select Play Music on Hold set to Yes

3. Select Music On Hold → Music On Hold Group: [your MOH group] >  Save SIP Provider

Below is the setting of Music on Hold as preset within Call Settings of Setup → VoIP Providers

Open

Callers waiting on hold, via the configured specific VoiP Provider e, will now hear your new custom music along with announcements or promotional offers.

Reference

For reference regarding Music on Hold please refer to Music On Hold (6.0)