Business Voice Portal - Location Information Guide

Description

The Location Information and Additional Location Information links provides access to detailed information about your system. The location is automatically created once a quote is finalized. Follow the steps below to enter/modify Location address information, Billing Contact information, Business Hours/Schedule, After Hours Contacts and a number of key system features e.g. Directory Sort Order (you can set this option to play the directory to callers by First Name or Last Name), Multi-Location Directory (you can configure the system to play the directory to callers for all locations associated with your system), Announce Extension on Directory (this announces the selected directory entry to the caller), Key System Mode (Call Park and Retrieval using visible shared park positions on certain phone types), Park Positions (select the number of park positions required), Enable Personal Authorization Codes (authorization code is required when dialing out), Enable Advanced Scheduling (Create detailed routing rules for your DIDs / Numbers).

Location Information

• Access the Business Voice portal and select the CONFIGURATION option at the top of the page.

• Search and Select the required location.

• Select the Location Information or Additional Location Information link in the left side menu. 

  • Navigation menu:

    • Location information

      • Location Status

      • Location Information

      • Additional location information

Table of Contents

Location Status Page

The Location status page has 4 main areas:

• Location status

  • Partner information: displays information about the installing partner

  • StarBox status: (Business Voice+ locations only) Provides basic information about the StarBox including the model, MAC address, software version, the last time it was rebooted and WAN addresses. On the top right of this box is also an option to view the installation notes and leave additional location based notes as needed

  • Extensions status: This summarizes all the extensions at that location into 3 categories:

    • On: Currently Active

    • Off: Activated, but currently offline

    • Critical: Never been activated/ or online

• Location inventory

  • Phone Numbers: displays in a simple donut chart all the assigned and unassigned numbers for that location. Hovering over either of the areas will provide a numerical value as well. In the top right corner of the box, is a link that redirects the user to the Call Routing page

  • Phones: displays all the devices currently assigned to that location. In the top right corner of the Phones box is a link to download an Asset list as a .pdf

• Location performance: (Business Voice+ locations only) This section gives users the ability to view the overall performance of voice at their location. Using the dropdown menus, users can view performance over the last 4 hours, last day, week, month or year. The graph on the right side of the box also shows Calls in Progress for the same time ranges

• Location activity: Displays the last 5 calls made from that location. In the top right corner is a link to go to the Reports page.

Basic Location Information

1. Update the Service Address and/or Billing Contact information. 

2. Click   Save Changes   at the bottom of this page to save any changes.

Additional location information

① Enable Advanced Scheduling - Set to Yes to create complex routing rules for a 7-day week.

② Directory Sort Order - Select First Name or Last Name.
③ Announce Extension on Directory - Set to Yes to announce the selected extension user to the caller.
④ Multi Location Directory Set to Yes to allow callers to search the Directory on all systems associated with your location.
⑤ Show Five-Digit Extension Set to Yes if the customer requires 5 digit numbering on your system e.g xx yyy when xx = Interoffice Prefix and yyy = 3 digit extension number.
⑥ Key System Mode Set to Yes if you wish to use visual shared park appearances on supported phones. The system will create a default setting of 4 Park Positions.
⑦ Primary DID Set the customer’s main number. Denoted by the *. This shows as the outgoing ID by default on extensions unless configured otherwise.
⑧ Business Hours Set the business hours here. To create multiple schedules associated with DID’s/Numbers see Incoming Call Routing to add schedules. Note: This schedule is not used for call routing if the Advanced Scheduling option is enabled.
⑨ After Hours Contact information - Ensure that information is complete and accurate. Starwatch alerts and WIFI Data alerts are sent to these contacts. 

⑨ Click   Save Changes   at the bottom of this page to save all changes.