Licensing Features Table
- Kelli Higdon
The table below shows you the features given to each of the different licenses.
| Low (Standard User for Standard Edition) | High (Standard User for Professional/ Team Edition) | Standard (Call Center Agent User License) | CRM (Advanced Call Center User License) | Mobility (Mobility Add On License) |
IM Chat |
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Google Contacts |
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Photo CID |
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Visual VoiceMail |
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Contact Cards |
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Desktop Alerts |
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Drag and Drop Calling |
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Call transfer to VoiceMail |
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Call transfer to Hold |
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Drag and Drop Transfer |
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Call Parking |
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VoiceMail to e-Mail |
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Outlook Integration |
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Easy Dialer |
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Color Coded Call Status |
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Busy Ring Back |
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Conference Component? |
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Click to SMS |
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Click to e-Mail |
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Click to Call Mobile |
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Extension Sorting |
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Extension Groups |
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Agent Call Record |
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Hot Desk |
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CRM Integration |
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Queue Status |
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Agent Login/Logout |
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On the fly Call Record |
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Call Monitor Barge |
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Queue Summary |
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No One is Answering Alert |
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Abandoned Call Alert |
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Agent Broadcast Alerts |
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Reset Queue Stats |
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Whisper |
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Server-side Chat Logging |
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CRM Caller ID |
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Deal Size Alert |
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Improved Screen Pop? |
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Lead Mgmt Reporting |
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Agent Call Reporting |
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ACC Owner Routing |
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Auto Call History |
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Click to Call |
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Integrated Call Recordings |
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Find Me |
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Boomerang Mobile |
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Call Screening |
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Advanced Call Forwarding |
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Call Return |
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Call Out |
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SMS, Pager, VoiceMail Notification |
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Mobile Presence |
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Transfer to Mobile |
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