Premises: Voice prompts

Troubleshooting:
 

Q. I can't upload my custom voice prompts, or they do not play.  But voice prompts work if I record them from the phone.

Solution:
The MP3 file you uploaded may not be in the correct format.  Voice prompts must be in this file format:  8000 Hz, mono, 16-bit, PCM, .wav, 2MB max.

To check it (in Windows), right-click on the file and select "Properties...".  Select the Summary tab, and click the "Advanced >>" button.

For tips on correcting this, please see:
Editing WAV/MP3 files with Audacity

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