How do I use the Switchvox Desktop Softphone App?

Prerequisites

Download and install the app from the article Using the Switchvox Apps. Windows 10 or macOS 10.13 are required (64-bit).

Switchvox must be set up correctly for you to use the app. For details, see How to Set Up and Manage Switchvox for the Desktop Softphone App.

Once you have downloaded and installed the app, log into Switchvox:

Indicate your Switchvox host (e.g., switchvox.mybiz.com).
Log in using your Main extension number, and password for web tool access (this password can be changed in the Profile Information of a phone extension in the Switchvox Web Suite).

Once you are logged in, the gear icon in the Calls pane offers a variety of settings:

Important:

If you are running a firewall application on your computer, you may need to allow incoming connections in the firewall, to ensure that calling works.
The phone manages up to 2 calls. If you already have 2 calls, a third incoming call is ignored, so that your Call Rule Actions are followed as if you had not answered the call.
If you are using a Sangoma corded headset, the call control functionality of the control box is only enabled if the headset is selected as the Audio Settings "Ringer" device.