Business Voice - How to Create a Ring Group

How Add or edit a Ring Group:

1. Login into the Business Voice Portal using your Administrator level credentials.

2. Select Configuration from the menu at the top of the page.

3. Search and select a Location.

4. Select Destinations under the Call Configuration in the left side menu.

5. Select the Ring Groups option to either add or edit a Ring Group

Note: Remember to click Save Changes to System after completing all changes.

Open

Add a new Ring Group:

1. Select Add New Ring Group.

2. Enter the Ring Group Name.

3. Click the ADD button.

Update Ring Group Members:

1. To add a Member, select an Extension from the Extensions list, then click the <-- icon.

2. To remove a Member, select an Extension from the Members list, then click the → icon.

Open

Additional Setting:

• Internal Direct Dial for this Ring Group:

• Display ring group name to members in incoming calls? - Select Yes or No.

• Ring for seconds - Select the number of seconds the call will ring before going into failover.

• FAILOVER - Select what happens if the call is not answered.

  • Select and extension to transfer the call to, or the Hangup option

Note: Click the link below to download a copy of the Star2Star Advanced System Configuration Guide. Ring Groups are explained in detail in the document along with examples.