Premises: Why don't my agents receive queue calls?

Login all Agents

You must first login each agent before they can begin receiving queue calls.  Please read How do I login my ACD agents? for detailed instructions on logging into a queue.

Setup your Queues

Every queue configured on your system is unique.  You must add agents to each individual queue and log them in before they can begin receiving queue calls.  Please read How do I add a new queue?
for instructions about setting up queues.

Multiple Queue Calls / Ignore if Busy

Every extension on your server has the following two options located in the Extension configuration page:

• Queue Ignore-if-Busy

• Multiple Queue Calls

If you would like your ACD Agents to receive queue calls at all times, please set

Queue Ignore-if-Busy

to 'no' and

Multiple Queue Calls

to 'yes' for

every extension

that is part of a Queue.