Known Issues in Switchvox 6.1 - 6.2.1

Owned by Kelli Higdon
Sep 25, 2024
6 min read

Below are the Known Issues for older versions of Switchvox. For current Known Issues you can click here and select the version you'd like to view.

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Version 6.2.1          

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At this time, no issues are known to have been introduced in this build. Note that prior issues not identified as Resolved below are expected to persist in this version.

 

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Version 6.2          

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Title:  SIP Provider may Reject External-Incoming Call Sent Outside of Switchvox due to Caller ID

DEV Case ID: SWVX-10473

Issue Summary: As part of Caller ID handling improvements made in 6.2, the option to disable "Attempt to preserve Caller ID" from personal extension Call Rules had been removed. Consequently, a small number of SIP Providers may reject external-incoming calls being sent back outside of Switchvox with the original external-incoming caller ID preserved. Note: A list of all providers possibly affected is not available. If you experience this issue, please contact Digium Technical Support to document provider information and receive limited production release of 6.2.1 which includes this fix.

First Reported: 6/15/2016

Resolved in Version:  6.2.1 (80665) 

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Title:  Switchboard Fails to Load when Displaying Names with Select Diacritical Symbols

 

DEV Case ID: SWVX-10456

Issue Summary: Switchboard may fail to load, or constantly reload with error "Lost Connection", when attempting to display contact names which contain select diacritical symbols.

First Reported: 6/9/2016

Resolved in Version:  6.2.1 (80665) 

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Title:  Voicemail Displays Extension Number as Caller ID when User Presses "Send to VM"

 

DEV Case ID: SWVX-10385

Issue Summary: When a call is sent to voicemail, the VM message will show as a call from the user's own extension when viewed in the VM app, during screen, and when answering from VM screen.

First Reported: 5/31/2016

Resolved in Version:  6.2.1 (80665) 

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Title:  Ring All Queue calls may not be recorded if answered by converged extension

DEV Case ID: SWVX-11252, SWVX-11225

Issue Summary: When a Queue Member has a converged extension which is not a member of the queue and not subject to another Call Record rule, the Call Record rule for the queue will not cause the call to be recorded when a queue call is answered by the converged extension. Calls answered by the "master" extension which is a queue member will still be recorded as expected. This issue applies only to Queues that are configured with a Ringing Strategy of Ring All.

First Reported: 11/29/2016

Resolved in Version:  6.4 (85476) 

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Version 6.1.2          

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Title: Queue Call Intermittently Stuck, Queue No Longer Passes Calls to Members

DEV Case ID: SWVX-10181, SWVX-10250, SWVX-10321

Issue Summary: When transferring a call between queues, in certain circumstances the call will get stuck in the receiving queue. It may be reported as in the queue according to call logs, but does not appear in queue widgets. This situation causes calls on the queue to no longer be passed to the queue members, now waiting behind the stuck call.

First Reported: 5/10/2016

Resolved in Version:  6.2 (80424) 

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Title: Call Drops During Call Cascade When Cascaded Call is Answered But Not Acknowledged

 

DEV Case ID: SWVX-10178

Issue Summary: When using a call cascade rule with acknowledge call turned on followed by a send to voicemail call rule, if the call is not acknowledged by pressing 1, call drops rather than following send to voicemail rule.

First Reported: 4/29/2016

Resolved in Version:  6.2 (80424) 

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Title: Blind Transfer Does Not Function Properly After a Call is Forwarded

 

DEV Case ID: SWVX-10153

 

Issue Summary: When a call is forwarded to another extension, that extension will intermittently not be able to blind transfer the call.

First Reported: 4/27/2016

Resolved in Version:  6.2 (80424) 

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Title: Unable to Hold Calls Using Switchboard 'My Calls' Widget If Call Was Previously Held and Resumed 

DEV Case ID: SWVX-10175

Issue Summary: When using the Switchboard - My Calls widget, if you hold a call then resume the call, then the 'hold' option is no longer available and you're unable to use it again for that call.

First Reported: 4/29/2016

Resolved in Version:  6.2 (80424) 

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Title: Unable to Remotely Log Queue Members into Queue via IVR 

 

DEV Case ID: SWVX-10374

Issue Summary: When using an Agent Login remotely via IVR, the queue member will be logged in, but queue calls will not ring the SIP extension as expected.

First Reported: 5/27/2016

Resolved in Version:  6.3.1 (81673) 

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Version 6.1.1.1         

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Title: Non-English Language Sound Pack Missing Sounds 

DEV Case ID: SWVX-9943, SWVX-10027

 

Issue Summary: English sounds will play in certain menus in place of the selected language.

First Reported: 3/29/2016

Resolved in Version:  6.3.4 (83002) 
 

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Title: Inbound Calls Without CID Display Local IP Address of the PBX or Queue Name as CID 

DEV Case ID: SWVX-10066

 

Issue Summary: Inbound calls that do not have a caller ID name or number the phone display will display the local IP address of the PBX, such as 'Private/192.168.1.2' or '200|Queue:Sales'.

First Reported: 4/15/2016

Resolved in Version:  6.2 (80424) 
 

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Version 6.1.1         

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Title: Some Polycom phone models will beep forever after a VM is received

DEV Case ID: SWVX-9808

 

Issue Summary: Some specific models of Polycom phones will endlessly beep when a new VM is received, will beep once about every 60 seconds. With certain models, beeping will stop once the user has listened to the voicemail. Other models, depending on firmware, will continue to experience beeping indefinitely.

First Reported: 3/22/2016

Resolved in Version:  6.2 (80424) 

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Title: Custom Music On Hold Files Will Not Upload

DEV Case ID: SWVX-9972, SWVX-9978

 

Issue Summary: When attempting to upload custom Music On Hold files, the UI will idle at an "uploading" message indefinitely.

First Reported: 4/1/2016

Resolved in Version:  6.2 (80424) 
 

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Version 6.1         

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Title: SIP Carriers' Varied Expectations for Route Header and Proxy Host Values

DEV Case ID: SWVX-9776, SWVX-9798

 

Issue Summary: Switchvox 6.1 makes use of new Asterisk 13 features, which includes enhanced pjsip functionality. Due to this change, additional headers are now communicated to SIP providers, which may require a configuration change, depending on your provider's requirements. Prior to version 6.1.1.1, certain configurations required by select SIP providers could not be accomplished through the UI.

First Reported: at release

Resolved in Version:  6.1.1.1 (78787) 
 

 

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Title: PRI/BRI Debug Fails to Start

 

DEV Case ID: SWVX-9827

 

Issue Summary: Unable to initiate Advanced Debugging -> PRI/BRI Debug; however, Packet Capture and ACLI capture work as expected.

First Reported: 3/15/2016

Resolved in Version:  6.1.2 (79112) 
 

 

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Title: Calls Transferred to VM Via Queue Do Not Go Straight to VM 

 

DEV Case ID: SWVX-9693

 

Issue Summary: When a call is transferred to an extension's VM via Queue On Transfer or BLF, the call will ring and not reach the voicemail box.

First Reported: at release

Resolved in Version:  6.1.2 (79112) 
 

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Title: Contacts and Tags Widget Does Not Sort by Last Name 

DEV Case ID: SWVX-9769

 

Issue Summary: When creating or editing a widget for Contacts and Tags, you are unable to perform the expected sort by last name when selected.

First Reported: 3/4/2016

Resolved in Version:  6.2.1 (80665) 
 

 

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Title: Queue Strategies Can Cause Calls to be Stuck in a Queue

 

DEV Case ID: SWVX-9488

 

Issue Summary: The ringing strategies Least Recently Answered and Fewest Answered are supposed to ring queue members in strategy order, not continue ringing the one queue member with the absolute least or absolute fewest.

First Reported: at release

Resolved in Version:  6.1.1 (78597) 
 

 

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Title: Second Call to a Rapid Dial Contact Makes Status Incorrect

DEV Case ID: SWVX-9577

 

Issue Summary: If a contact on your phone's rapid dial is on the phone, that person shows as busy (the rapid dial key lights green). But if that person gets a second call, the phone will incorrectly show as idle.

First Reported: at release

Resolved in Version:  6.1.1 (78597) 
 

 

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Title: Queue Calls Maintained Over Cascade Call Rule

 

DEV Case ID: SWVX-9532

 

Issue Summary: If a queue member's personal call rules cascade queue calls out to a different number, Switchvox should still consider the call as coming from the queue. (This should not be true if a Forwarding call rule is used.) This is not functioning as intended in version 6.1.

First Reported: at release

Resolved in Version:  6.1.1 (78597) 

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