Below are the Known Issues for older versions of Switchvox. For current Known Issues you can click here and select the version you'd like to view.

Version 5.5.5

Title: Switchboard: Calls getting stuck in current calls panel

DEV case: SWVX-4525

Long Description: At times, user may see an old call stuck in their Current Call Switchboard panel.
 

Fixed Version: 5.7 (53929)

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Title: Polycom IP550 SIP phones will randomly reboot when paged

DEV case: SWVX-4669

Long Description: At random times when being paged, Polycom IP 550 phones will reboot.
 

Fixed Version: unresolved

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Title: XML error "There was an error parsing your XML request. XML Error : not well-formed (invalid token)" when accessing users mailbox from /main

DEV case: SWVX-4684

Long Description: If a caller left a voicemail with an invalid character in their caller ID name, this causes your mailbox to not display properly and display an XML error
 

Fixed Version: 5.7 (53929)

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Title: Concurrent Call Graph daily vs multi-day showing inaccurate data

DEV case: SWVX-4690

Long Description: When you run a daily concurrent call report then compare that to a multi-day report, the numbers are different
 

Fixed Version: 5.7 (53929)

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Title: Call Queue member with ring-all call rule to non-existent extension causing queue callers to hear message "you are not permitted to dial this number"

DEV case: SWVX-4693

Long Description: If you have a call queue member with a ring-all call queue which is ringing to a deleted extension, this causes queue callers to hear message "you are not permitted to dial this number".
 

Fixed Version: unresolved

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Version 5.5.6

Title: Call queue logging members out when performing Switchboard drag and drop transfer before the queue call is answered

DEV case: SWVX-4692

Long Description: If a call queue is ringing a login member phone and that member drags and drops the queue call from the Current Calls panel to the Phonebook panel, this will cause the member to logout of the queue if the queue setting 'auto log off after 1 missed call' is enabled.
 

Fixed Version: 5.7 (53929)

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Title: Queue Reports take a long time to generate & Scheduled Reports some times arrive blank

DEV case: SWVX-4743

Long Description: At random times, scheduled reports will arrive blank to your email inbox and manually running queue reports take a long time to pull results
 

Fixed Version: 5.7.3 (55758)

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Title: Voicemail option to press 0 key during voicemail greeting to exit and be forwarded to another extension does not work

DEV case: SWVX-4744

Long Description: If during a users voicemail greeting a caller presses 0 to route to another extension, this does not work as expected
 

Fixed Version: 5.8 (59707)

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Title: Queue Report date format output inconsistent with the language setting DD/MM/YYYY

DEV case: SWVX-4752

Long Description: If you are using a system language such as UK and you run a Queue Report the date shows as DD/MM/YYYY when it should be MM/DD/YYYY
 

Fixed Version: 5.8 (59707)

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Version 5.5.7

Title: Outgoing call rule using a failover provider does not work when using IVR action 'Send to External Number'

DEV case: SWVX-4775

Long Description: If your system has two providers and one is considered a failover for your primary provider calls that route to IVR's with Send to External Number actions, the calls are not actually failing over to the 2nd provider as they should
 

Fixed Version: 5.8 (59707)​

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Title: External IP/NAT hostname under IP Config only allows 20 characters

DEV case: SWVX-4776

Long Description: If you're trying to use a hostname for your systems NAT address and your hostname is longer than 20 characters an error will display.
 

Fixed Version: 5.8 (59707)​

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Title: SIP phones losing SIP registration due to Asterisk channel lock caused by issues with DNS servers

DEV case: SWVX-4805

Long Description: If you are using public DNS servers and your internet goes down, this will cause your SIP phones to lose SIP registration with the Switchvox PBX

Fixed Version: 5.7.1 (54216)

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Title: Switchvox UI stopped displaying call logs after restore from a backup file

DEV case: SWVX-4812, SWVX-4959

Long Description: If you restore from a backup, the call logs will not display under the system Call Logs

Fixed Version: 5.8 (59707)

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Title: Adding or removing secondary line key will cause the phone to delete the extension UI config file

DEV case: SWVX-4818, SWVX-4778

Long Description: Adding/Deleting secondary line or internal extension will cause the phone to reboot. delete the ui-config.xml file and lose its locale settings (ringtones, display, etc).

Fixed Version: 5.7 (53929)

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Title: IVR recorded sound variables getting mixed up

DEV case: SWVX-4819

Long Description: If you have a couple different IVR's that are recording sounds and you are trying to merging multiple recorded sound files into one sound file, this can cause the recorded sounds to be out of order when merged into one sound file.

Fixed Version: 5.7 (53929)

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Title: Active call on phone is dropped when a call monitor is initiated from the Switchboard

DEV case: SWVX-4820

Long Description: If a user has an active call on their phone and attempt to call monitor another phone from the Switchboard, this will cause the active call to be dropped from the person phone who is trying to start the call monitor.

Fixed Version: unresolved

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Title: Scheduled Queue Report Login time per member parameter is adding values from all call queues

DEV case: SWVX-4822

Long Description: When you have a scheduled report set to run login time per member for one specific call queue, the report is sending with the login time for all call queues that the extension is a member of.

Fixed Version: 5.7.2 (55003)

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Title: Switchvox not displaying correct time if using Russian Timezone

DEV case: SWVX-4842

Long Description: If you set the PBX's system clock timezone setting to Europe/Moscow, the time will be off by 1 hour.

Fixed Version: 5.7.1 (54216)

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Version 5.7

Title: Voicemail forwarding from /main to multiple extensions fail if one of the forwarded extension in the group does not have permission for voicemail access

DEV case: SWVX-4737

Long Description: When an extension has setup voicemail forwarding in /main, forwarding to multiple extensions, if one of the extensions being forwarded to was created without permissions to use voicemail, then the message forwarding will stop
 

Fixed Version: 5.8.5 (64078)

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Title: Outgoing call rule failover provider reverting to 'internal' rule after modifying existing outgoing call rule

DEV case: SWVX-4893

Long Description: If you try to modify then save a new failover provider to an already existing outgoing call rule, after saving if you re-modify the outgoing call rule the provider reverts to 'internal' rule.
 

Fixed Version: 5.7.2 (55003)

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Version 5.7.1.1

Title: Deleting last page of call recording will delete all call recordings on the system

DEV case: SWVX-4924

Long Description: When attempting to delete the very last page of call recordings, this causes all call recordings on the system to delete.
 

Fixed Version: 5.8 (59707)

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Title: Queue Member list on Switchboard not updating when adding new members to the group

DEV case: SWVX-4934

Long Description: If you are using an Extension Group as a member of a Call Queue, when you create a new extension and add it to the group the queue member list is not updated in asterisk.
 

Fixed Version: 5.8 (59707)

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Title: Viewing source code from a Switchboard will reveal the extensions whose Switchboard you loaded numeric/voicemail password.

DEV case: SWVX-4960

Long Description: If you load any extension Switchboard and view the source code you can find that extension number numeric/voicemail password.
 

Fixed Version: 6.1 (75747)

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Title: Voicemail setting when 0 key is pressed to route to EXT, system sending to voicemail box of EXT instead of ringing it first

DEV case: SWVX-4980

Long Description: If you have enabled 'During a Voicemail Greeting, callers may press the 0 key to exit and forward to extension ___', the system is sending direct to the desired extension voicemail box instead of ringing it first.
 

Fixed Version: 5.8 (59707)

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Title: Cannot intercom/page to analog extensions

DEV case: SWVX-5010

Long Description: If you are trying to use the page/intercom feature and you're trying to page/intercom to an analog phone, the phone does not ring
 

Fixed Version: 5.8 (59707)

Affected Version(s)

SMB 5.7.1.1;SMB 5.7;SMB 5.5.7;SMB 5.5.6;SMB 5.5.5