Switchvox- Members suddenly cannot answer calls from the queue

Check if Acknowledge Call is set to YES for the queue.
Go to Setup > Extensions > Manage
Under Queue Member Settings, check if Acknowledge Call is set to YES.
Set this to NO and test if it works

Note - Yes indicates that members must press the 1 key to accept the call. If the member hangs up without pressing 1, then the call goes to the next appropriate queue member.

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Switchvox- Members suddenly cannot answer calls from the queue

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