Page Information

    Page: How can I decode DTMF using Audacity and Multimon?
    Page: Delay when dialing IVR options
    Page: How to clear backend log files in Switchvox
    Page: What do I do if I have audio delay and I am using a Sonicwall firewall?
    Page: Unable to Dial a Name By Directory
    Page: Switchvox 470 powering back on after being shutdown from GUI
    Page: Why does firedialer cause duplicate call recordings to be created?
    Page: Why is my manual time drifting?
    Page: Why does my IVR not preserve caller id when using 'Send to External Number'?
    Page: How do I fix IMAP server connection issues on uncertified hardware?
    Page: Transfer spawns a second call
    Page: How to troubleshoot Call Recordings not offloading to FTP server
    Page: How do you fix when a SIP provider denies calls because of the Call-ID having their IP in it?
    Page: What do I do if Switchboard won't load in Internet Explorer 8 or 9?
    Page: Why am I getting the error "IP Address should be in the format xxx.xxx.xxx.xxx" and how can fix it?
    Page: How do I troubleshoot missing Caller ID over PRI?
    Page: Negative Timer Issue in Queue
    Page: Invalid peer_ssl_cert error when saving Peered Switchvoxes
    Page: What can I do if remote Digium phone on VPN loses connection when using PFSense?
    Page: Why are my packet captures being removed from my phone system after refreshing the Advanced Debugging page?
    Page: What do I do if my Digium phones will not register over VPN between two Sonicwalls?
    Page: How can you fix no audio on Switchvox softphones when using a Fortigate firewall?
    Page: What can I do when I get a 403 Forbidden HTTP error when accessing the Web Interface in Switchvox?
    Page: Why Do I Have Multiple Calls Logged for Misdialed Calls in Call Reports and Call Logs?
    Page: MP3 Music On Hold Files Not Uploading
    Page: Why will my Switchboard not load starting January 12, 2021?
    Page: Why can't I receive emails from my Switchvox PBX?
    Page: Why Is The Chat Icon Gray And Inactive In Switchboard?
    Page: Why Is My Park Key Grayed Out?
    Page: Why are Outgoing calls showing the wrong number on my Digium phones?
    Page: Why Doesn’t My IVR Allow Callers to Dial Extensions?
    Page: Why wont my CSV bulk import of contacts work in switchvox 6.4?
    Page: Why Does The Number Dialed Change on the Phone Display During A Call?
    Page: Problems Loading Switchboard
    Page: Why Do I Get the Error: You Are Not Permitted to Dial This Number when trying to dial an outgoing number?
    Page: Why Don't I See All Ringtones In The Main Interface?
    Page: What do I do if my phone shows "Parking lot API not loaded"?
    Page: Why is internal CID showing up as the contact name from the external contact list I uploaded?
    Page: How do I fix a stuck status with Digium phones?
    Page: Why will Switchvox not accept my .csv file for extension importing?
    Page: How to resolve error message "Client died with status Cannot resolve"
    Page: What are the known audible alarms on Switchvox systems?
    Page: Why Is The Voicemail Message Waiting Indicator Light On When There Is No Voicemail Message?
    Page: Why are the channels in my FXS channel group greyed out and unselectable?
    Page: What do I do if I restore a cloud backup to a premise PBX and lose my admin permissions?
    Page: What to do When Unable to Dial Extensions from an IVR
    Page: What to do When Unable to Hear Caller's Voice in Call Recordings Using an Analog Line
    Page: Why are voicemail messages are not showing up on an extension after leaving a voicemail message?
    Page: How do I play a sound file, from the beginning, for each caller sent to a queue?
    Page: What do I do when my Switchvox 310, 360, 380, 450 or 470 will not auto boot?
    Page: Is there any way to retrieve an accidentally deleted voicemail from the Switchvox system?
    Page: How Do You Find An Account ID?
    Page: Why are all internal calls placed from my Analog extension resulting in a fast busy dial tone.
    Page: How Do I Fix Paging? The Phones Ring, But Do Not Get a Page.
    Page: What do I do when my call blocking rules aren't functioning?
    Page: Why does the internal directory spell a name?
    Page: What do I do if my calls stop working?
    Page: What do I do if my Switchboard is not loading?
    Page: My caller ID is prepending zeroes, how to I change that?
    Page: How Do I resolve MWI (message-waiting-indicator) delay?
    Page: What do I do when my BRI channels are always busy
    Page: How Do I Avoid Incoming Calls From Interrupting Voicemail Message Playback?
    Page: Why Do I Not See My Extended Entry Permissions In My Phonebook?
    Page: How to diagnose 400 Bad Request
    Page: How to rebuild a RAID 1 on a Switchvox 470
    Page: Remote phone using same subnet as local network
    Page: Why is the # sign not available in the Switchvox IVR
    Page: When calling from a mobile phone music on hold has low quality
    Page: What does HDLC Abort(6) mean?
    Page: What are Error Codes 85, 86 and 90?
    Page: The Updates page now shows ERROR: 500 Can't connect to ::80 (Bad hostname ':')
    Page: Telephony card appears twice in Switchvox
    Page: Register utility does not display license agreement
    Page: How do I prevent IMAP attacks
    Page: I am getting the errors out of memory or invalid socket and cannot establish RTP stream address already in use and my calls will not ring the my queue. How do I fix this.
    Page: How to stop call collision aka cross connect aka Glare
    Page: PRI Debug with alarms
    Page: (12003) Database sql execution failed
    Page: Dialing extensions from IVR error: Sorry this extension is not valid
    Page: How to Resolve Echo on Analog Cards
    Page: Got a SIP call to <number> from an unknown source explained
    Page: Firedialer will not connect to Switchvox
    Page: Digium/Switchvox 310 appliance not booting
    Page: Cisco Catalyst 3550 PoE switch causing Digium phones not to boot correctly
    Page: Why can't I provision my Polycom phone using the phone feature packs?
    Page: Brand new Switchvox will not boot
    Page: How do I gather Fax debugging information?
    Page: Why are the default Music on Hold files still playing?
    Page: DPMA Custom Phone Application Configuration
    Page: How do I correct for the second dial tone when using an analog phone configured to an FXS port?
    Page: Why Are My Distinctive Ring Hints Not Working?
    Page: Why Does My Switchvox Desktop Softphone Say Error Requires Active Subscription?
    Page: What causes the call rule setting not to load
    Page: Busy Signal When Dialing Out, Redial Completes Call
    Page: Why Is My Switchvox 80 Appliance Screen Blank When Installing v.7.0?
    Page: Microphone not working on desktop Softphone
    Page: Softphone 5.0.1 Missing Directory Contacts
    Page: How do I correct the date & time on my Digium phone when my System Clock is correct?
    Page: Incorrect BIOS Settings Cause Switchvox E510 Performance Issues
    Page: How to strip the "+" sign from the caller ID number using an IVR
    Page: How Can Users Go Straight To Intercom Speaker When Calling Another Extension?
    Page: Switchboard appears as a blank page
    Page: Switchvox Appliances that Support Version 8.0
    Page: Can customers migrate from Switchvox Cloud to a premises-based Switchvox
    Page: Supporting Switchvox software running in a Virtualized Environment
    Page: How does Switchvox's VPN utility work?
    Page: What If My SIP Provider Doesn't Require Authentication?
    Page: Replacing Hard Drives With RAID Card In Switchvox Appliance
    Page: Known Issues in Switchvox 6.1 - 6.2.1
    Page: Known Issues (5.5.5 - 5.7.1.1)
    Page: How Do I Callback Missed Calls When the Phone Number Has a + Sign Prepended to It?
    Page: Can Switchvox 5.x systems peer with Switchvox 6.1?
    Page: Is it possible to record over a Switchvox system sound?
    Page: Can I add other intercom/paging extension to the recipients of another intercom/paging extension, so that one intercom/paging extension can page multiple intercom/ paging extensions?
    Page: How do you modify the dial plan to perform actions on unauthenticated calls?
    Page: Is Switchvox Vulnerable to the OpenSSL exploit Linux Slapper Worm?
    Page: Can I Schedule the Switchvox PBX to Automatically Reboot?
    Page: How do I create an IVR to play a greeting then record a sound and send that sound to voicemail?
    Page: How do you make it so others cannot see who you are talking to in Switchboard?
    Page: Is It Possible to Keep Some Error Logs When Taking a Backup But Not All of Them?
    Page: How do I troubleshoot power supply issues on Switchvox appliances
    Page: Why can't I log into Switchvox Dial for Chrome after installing it?
    Page: How to tell the origin of an INVITE in a packet capture
    Page: How do I configure my Polycom VVX 500 and VVX600 using a phone feature pack?
    Page: How do I reset the Switchvox administrator password?
    Page: How do I configure your Switchvox PBX so that 9 and 1 are not required when dialing?
    Page: How do I disable SIP ALG on an Adtran Netvanta 1224 STR?
    Page: How do I configure Switchvox SMB to require the voicemail password before dialing out?
    Page: Switchvox- Members suddenly cannot answer calls from the queue
    Page: What Switchvox network and access control settings need to be set before using the Notifier 6.0?
    Page: How to rebuild the raid array on the Switchvox AA355 appliance
    Page: How To Get Into BIOS Setup on Switchvox Appliances
    Page: How to disable the Linux frame buffer if it's causing problems
    Page: How do I resolve No driver found when installing Switchvox ISO
    Page: How do I create an IVR to record a name, then I can choose to accept or deny the caller?
    Page: Outbound PRI calls fail with error code 90
    Page: After updating to Switchvox 8.x, extensions cannot monitor calls from Switchboard
    Page: Why won't my analog lines disconnect.
    Page: How to Fix SSL Authentication Fails Error Message (v.6.6.0.x and 6.7)
    Page: How do I reprogram line 2 to be message fetching on a Polycom?
    Page: How to troubleshoot DTMF issues in Switchvox
    Page: Identifying and troubleshooting audible alarms on the AA355
    Page: Why do I see the error: RESFAX ERR ERR on Digium Addon Products page?
    Page: Incoming Calls failing from Flowroute
    Page: What should I do after I apply a customer's backup to a lab PBX?
    Page: AA360 or AA380 cannot enter BIOS after 12/31/2020
    Page: Switchvox: E510 not recognizing keyboard during install
    Page: Switchvox: VoIP Provider SRV Lookup
    Page: Queue display requirements on Switchvox for P-series phones
    Page: SIP Phones not SIP registering after update to version 6
    Page: Newly Created Extension Unable to Dial Outbound
    Page: Why don't I see a codec setting for G.711 in Switchvox?
    Page: Why Does The Outgoing Caller ID Show As Unknown?
    Page: Blank page when charting reports
    Page: Calls routed to External Additional Phones directly or from a queue are not recorded
    Page: Contact status not showing correctly across peers
    Page: How Do I Allow 7 Digit Dialing In Switchvox?
    Page: Account ID matched across all peers
    Page: Call logs incorrect when dialing a queue using switchvox.call API
    Page: Extension Template time zone not applied when Bulk Importing Extensions
    Page: Ring All Call Rule allows non-phone extensions to be entered
    Page: All calls drop following attempted transfer
    Page: Some Sipvicious invites not blocked by Access Control
    Page: Scheduled Reports run schedule does not update properly when frequency changes
    Page: Unable to resume a parked call using external converged phone
    Page: API calls showing incorrect caller ID in current calls
    Page: My Queue and Queue Member Activity widget update pause reason not working properly
    Page: Extension Permissions mapping does not require Extensions to be selected
    Page: Access Control Rule does not display subnet mask bit on single IP Access Control Rule
    Page: Analog and Virtual Extensions without a Username do not have the correct icon in Manage Extensions
    Page: Proxy host value of more than 32 characters results in an SQL Error
    Page: Unable to remove idle image from a template
    Page: Errors creating timeframes when the PBX location is set to a European Country
    Page: Search Bar not working for Unassigned Digium phones
    Page: P-Asserted-ID caller ID not sent when placing call using API
    Page: GUI does not allow setting Auto Answer Switchboard Calls to "No"
    Page: Unable to add Additional Phone as additional line appearance
    Page: Agent Status Indicator BLF appears blank after phone registration
    Page: Troubleshooting Dial By Name Directory
    Page: Unable to register phones following update
    Page: New Directory Extension does not work properly
    Page: Import Extensions error message incorrect
    Page: Incorrect Behavior from Quick Transfer to Peered Extensions
    Page: Downloaded Internal Directory is not reflecting changes
    Page: Password tooltip incorrect when LDAP is enabled
    Page: Call forwarding rules not removed during update
    Page: Additional phone are not mirroring permissions for the Main phone
    Page: Cannot log a main phone into a call queue with additional phone
    Page: Modifying Digium Phone assignment for Additional Phone does not display System Extension
    Page: Internal calls from Additional Phone does not display main Extension
    Page: How to run a packet capture in Asterisk system
    Page: Self-Service password reset link uses an incorrect IP address or hostname
    Page: Switchvox Dial for Google chrome error "Invalid login credentials"
    Page: Switchvox system clock suddenly stops keeping the correct time when using NTP fetching
    Page: Your PBX is Offline
    Page: Faxes Failing by ringing to extension
    Page: Switchboard displays Blank lines in Queue Member Activity Widget
    Page: Directed Pickup calls are not recorded
    Page: Purpose of "Allow NAT port forwarding" in IP configuration
    Page: How to resolve error uploading extension .csv file to Switchvox using LDAP
    Page: Installation without network connection causes SSL Certificate issues
    Page: Unable to Bulk-Modify Msgs Button Action
    Page: Blank Concurrent Calls Chart in Chrome
    Page: Audiocodes Truncated Call-ID Defect
    Page: Voicemail Notification Email not being sent intermittently
    Page: Extension Groups not displaying in Widgets for Admin Layout Editor
    Page: Call Log displays incorrect Call Type after Parking
    Page: My Calls Widget displaying call that has ended
    Page: Error 403 When Using Phone App or Voicemail
    Page: Queue Calls Waiting Widget Answer Now does not generate Call Recording
    Page: Switchvox softphone application for Iphone will not work on mobile data but works on wifi
    Page: What to do When an SSL Cert Fails to Install
    Page: How do I create a Phone Network for a Digium phone a different subnet or remote location?
    Page: Why Does Extension Dialing Not Work on an IVR that Transfers a Call to Another Location?
    Page: Converging across peer without prefix
    Page: What to do when Voicemail messages or message indicators are delayed
    Page: How do I resolve a "PBX is offline" message that does not open a new page when clicked?
    Page: After upgrading software on Switchvox, phones cannot register to the server anymore
    Page: Switchvox Server Is Not Replying to SIP Invites
    Page: Scheduled Reports not showing the correct Report Fields
    Page: Unable to modify some default system sounds
    Page: Unable to Add Extensions to Rapid Dial Favorites in Internet Explorer
    Page: Adding Quick Dial Widget in Layout Editor does not display External Contacts Group
    Page: Voicemail Notification Template disappears following password update
    Page: All SIP traffic stops processing
    Page: Add External Number does not allow standard number formatting
    Page: Some Incoming Call Options allow selection of additional phones
    Page: Default incoming rule for fax extension not updated properly
    Page: Additional phone does not show phone type when assigned to secondary line
    Page: API switchvox.callReports.search returning incorrect information
    Page: Queue Calls Waiting Widget displaying calls that have been answered
    Page: Additional Extension rapid transfer key does not display proper default
    Page: Add External Number allows value of any length
    Page: Reset Password feature does not display properly
    Page: Send Recorded Sound to Voicemail does not update Additional Phone Extension
    Page: Incorrect display when selecting forgot password with LDAP integration
    Page: Add contact feature from D-Phone Call Logs
    Page: SMTP notification From-Address using system hostname
    Page: Channel Group Individual list header is not displayed properly
    Page: Switchboard displays extension names with special characters incorrectly
    Page: Error encountered receiving messages failed to find results -1
    Page: Multicast addresses do not include 224 range
    Page: Backup creation fails when files are modified during backup process
    Page: Cascaded External Recorded calls show incorrect Caller ID
    Page: External Contacts do not appear in Switchboard
    Page: Default Fax Extension not populated when modifying VOIP Provider
    Page: Subadmins do not receive permission for new Internal Directory page
    Page: Unable to create Incoming Caller ID Rule
    Page: Monitoring calls using feature code Monitors incorrect extension
    Page: Admin Rapid Dial page does not display all extensions
    Page: Error when attempting to set password with # character
    Page: Switchboard appears blank after updating
    Page: SNMP response for RAID fails on some Switchvox 355 appliances
    Page: Editing Outgoing Caller ID rule causes Extension Group to be blank
    Page: Unable to enter '*' character to External Contacts
    Page: Able to record calls through Switchboard even when permission is disabled
    Page: Quick Dial Assisted-Transfer Complete icon does not function as intended
    Page: Admin Rapid Dial list displays internal extensions as External Contacts
    Page: Call Logs Display Multiple Entries for a Single Inbound Call
    Page: Voicemail Forwarding to group not functioning
    Page: Setup Menu Displays "Converged Phones" instead of "Additional Phones"
    Page: Secondary Call Through SalesforceCTI Rings Phone When AutoAnswer Switchboard Initiated Calls is Enabled
    Page: Switchvox Managed Certs not Regenerated in Certain Circumstances
    Page: SQL Error When Running Call Report for Older Records
    Page: Refresh Softphone Button Does Not Function under Manage Phones
    Page: Voicemail Greeting Ring Extension Button Becomes Unclickable
    Page: My Calls Widget Does Not Display Name of External Contact Calls
    Page: Visual Voicemail Shows Call Being Recorded That Has Already Ended
    Page: Extension Time Based Call Rule not Using Correct Timeframe
    Page: Upload External Contacts File Text Box does not Populate
    Page: Manage Phones Does Not Display Properly if Main Extension is a Softphone
    Page: Outgoing Call Rule Order Does Not Change Correctly
    Page: Calls sent to voicemail immediately drop
    Page: Can't make outbound calls over PRI
    Page: Softphone Assignment email references depreciated numeric password
    Page: Unassigned Phones Displays Softphones
    Page: Known Issues (4.5.1 - 4.6.4)
    Page: Known Issues (5.0 - 5.5.4)
    Page: Known Issues (5.7.2 - 5.7.3)
    Page: Known Issues (5.8 - 5.8.5)
    Page: Known Issues in Switchvox 6.3 - 6.4.1.1
    Page: Known Issues in Switchvox 6.4.2 - 6.5.1.1
    Page: Rapid Dial Widget Loses Options When Parking and Resuming Call
    Page: Click to Call Does Not Function with Softphone
    Page: Extension Parking Lot not reset to default when Parking Lot is Deleted
    Page: Get Extension Status IVR Action Does Not Function
    Page: Extension Template Multicast Settings not Applied to New Extensions
    Page: Refresh Softphone Token Shows Email Required
    Page: Queue Log Result Column Displays Incorrectly
    Page: Switchvox Stops Processing Calls
    Page: Peer Failing to Complete Sync
    Page: Call is Disconnected When Attempting to Transfer
    Page: Switchboard Screen Share does not Function in Chrome Browser
    Page: Unable to Rapid Transfer to Main Extension from Additional External Phone
    Page: How Do I Send Admin an email when any voicemail box is over quota
    Page: Kickstart Error When Booting E Series Appliance to USB Drive

View Page History